Aileen Kirts, Potomac, IL
I agree with Sherry Manogue. I was recently talking with a customer about our cars. As he left, he thanked me for the conversation. […]
joseph_goldfus
Posts by joseph_goldfus
Cumming, GA, Postmaster Clayton “Skeet” Mitchell on the new Business Connect Portal
“It’s definitely faster, more user friendly, easier to navigate and it offers more options than the old way of submitting leads. I highly recommend it.” […]
Read More… from Cumming, GA, Postmaster Clayton “Skeet” Mitchell on the new Business Connect Portal
What’s PMEI?
Priority Mail Express International (PMEI) offers delivery to more than 180 countries, along with a money-back guarantee to select destinations and other features. […]
David Fields, London, KY
London, KY, Maintenance Custodian David Fields was changing locks on a mailbox near an apartment building when he noticed a child leaning out of a second-story window. Concerned the boy might fall, Fields went to the apartment and told the woman who answered the door about the child. She thanked him for his diligence. […]
Fit to print
Link, an internal news service for USPS employees, distributes a daily email that includes a hyperlink for a printable version. When you click this hyperlink, you’ll see full-length versions of the most recent stories posted on the Link site. The hyperlink also is available in the upper left hand corner of the site. Additionally, you […]
Social shopping
More consumers are turning to Facebook, Twitter and other social media sites to shop, further fueling the booming delivery business. Global online sales are expected to hit $1.7 trillion this year, an increase of 17 percent from 2014, according to a recent report from Juniper Research. Direct purchase options on social sites are contributing to […]
Self help
You’ll have a new option when choosing your health coverage during this year’s open season: Self Plus One. If you’re currently enrolled in a Federal Employee Health Benefits (FEHB) coverage plan, you’ve always had the option of choosing Self Only or Self and Family for your coverage. Self Plus One offers coverage for you and […]
What’s cooking
Junction City, OR, Rural Carrier Sarah Olson has found fast success through slow cooking. In March, Olson released “The Magical Slow Cooker,” a collection of Crock-Pot recipes adapted from her blog of the same name. “I work full-time on my route and I have a daughter,” Olson said. “I got obsessed with the Crock-Pot dinners, […]
Jeffrey Lehtola, Howell, MI
Howell, MI, Letter Carrier Jeffrey Lehtola was delivering mail when he noticed a house was on fire. He worked with a neighbor to help the occupants escape. Firefighters later arrived and extinguished the blaze. […]
Jacksonville, NC, Customer Services Supervisor Matthew Whaley
“I like showing customers how they can save money using postal products and services. Luring them from competitors helps grow our business.” […]
Read More… from Jacksonville, NC, Customer Services Supervisor Matthew Whaley
What’s SOC?
The Stamps on Consignment (SOC) program gives customers the opportunity to purchase stamps at postal prices through participating grocery, convenience and other retail stores. […]
Sandra Miller, McKean, PA
I’m so excited about “The Inspectors” TV series. This is a great opportunity for the public to see what really goes on inside the postal world. […]
PCC VIPs
Several employees were recently honored for their work with the Postal Customer Councils (PCCs), local groups that help strengthen the relationships between USPS, business mailers and their mutual customers. National PCC Leadership Awards are given each year in several categories at the gold, silver and bronze levels. In this year’s District Manager of the Year […]
Trailblazer
Colt Mcinnis, a customer services supervisor in Sioux Falls, SD, isn’t embarrassed to be called a “bike geek.” He rides, buys, sells and tinkers with bicycles in his free time. Now Mcinnis is trying to make bike commuting a convenient option for other postal employees in Sioux Falls, where a 19-mile trail circles the downtown. […]
Don’t take the bait
Phishing attacks not only are on the rise, they also are growing more sophisticated in the ways they try to steal sensitive information or infect recipients’ devices with viruses. Postal Service technology blocks many of these attacks, but employees also play an important role. Follow these tips to avoid falling for a phishing trap: Don’t […]
Third-quarter net loss reported
The Postal Service has reported a net loss of $586 million during fiscal 2015’s third quarter (April 1-June 30) compared to a $2 billion loss during the same period one year earlier. Operating revenue for the quarter was $16.5 billion, essentially unchanged from a year ago. Meanwhile, although First-Class Mail volumes fell 2.6 percent and […]
Alaska District Business Development Specialist Mark Eppihimer
“I enjoy meeting with customers and convincing them that the Postal Service can assist them with their mailing and shipping needs.” […]
Read More… from Alaska District Business Development Specialist Mark Eppihimer
Jennifer Schuberth, Hartford, CT
I loved the Ron Lynch story. I thank him for taking the initiative to help Matthew Flores, and I thank all the wonderful people who sent the child books. […]
Pedro Pinto, Mountainside, NJ
Mountainside, NJ, Letter Carrier Pedro Pinto noticed mail accumulating in a customer’s mailbox and asked a neighbor to call 911. Emergency responders entered the house and found the woman lying on the floor, where she fell four days earlier. She was dehydrated and needed medical care. Her attorney later sent a letter to the Post […]
Defusing an angry customer
If you encounter an angry customer, try to defuse the situation by projecting a pleasant demeanor. Be courteous, remain calm and avoid getting into arguments. If necessary, refer the customer to a supervisor. […]
TV RSVP
When a San Antonio TV station aired a report recently asking whether letter writing was a “lost art,” the newsroom got its answer — in the mail. Viewers flooded KSAT with letters describing how they’re keeping the practice alive. “I have felt like I’m the last person on the planet that still handwrites letters, so […]
‘Elvis Presley Forever’
The new “Elvis Presley Forever” CD will feature 18 hits, including a new version of “If I Can Dream,” the Postal Service announced this week. USPS will begin selling the CD Aug. 12, when the Music Icons: Elvis Presley stamp is dedicated in Memphis, TN. The CD, which will be available in select Post Offices, […]
Sea a difference?
Life imitated art recently when the Coast Guard re-created the image depicted on its new stamp. The re-creation took place off the New York/New Jersey coastline. An MH-65 Dolphin helicopter flew near the cutter Eagle sailing ship — just like it does on the stamp, which is based on an original painting by aviation artist […]
Measuring results
USPS continues to gather feedback about the Postal Pulse, the all-employee survey administered earlier this year. Many employees are curious about the survey’s first two questions, which asked if employees know what’s expected of them at work and whether they have the materials and equipment needed to perform their jobs effectively. “Knowing what’s expected of […]
Douglas Pollard, Oldsmar, FL
Oldsmar, FL, Postmaster Douglas Pollard was driving recently when he encountered an accident involving a rural carrier. The carrier’s LLV rolled over after being struck by a vehicle that ran a red light. Pollard stopped and helped the injured carrier, who was secured in the driver’s seat by a safety belt. Pollard kept the employee […]
Lynn Drake, Greensboro, NC
I’m glad USPS is delivering packages on Sundays. We often order online. It’s wonderful to receive packages on the weekend. […]
Sacramento District Manager Jeff Lelevich on the New Supervisor Program
“We want all of our future leaders to succeed. This program is one of the best ways to ensure that happens because it gives participants the knowledge and the know-how.” […]
Read More… from Sacramento District Manager Jeff Lelevich on the New Supervisor Program
What’s an AFV?
An alternative fuel vehicle (AFV) uses cleaner-burning fuels such as ethanol, methanol, propane, hydrogen, electricity and compressed natural gas. The Postal Service fleet has approximately 42,000 AFVs. […]
In the clouds
More businesses are angling to turn the delivery of mail and packages into a digital process, Fast Company reported recently. One company charges customers to receive their mail at a California location, where employees scan each envelope and package and upload the information online. Customers can then decide whether to have the mail opened and […]
Mr. Wojo’s world
Steve Wojtaszek has a big job — and a big team to help him do it. Wojtaszek is senior plant manager for the Morgan P&DC, which handles most letter mail delivered to New York City’s Manhattan and Bronx boroughs. His daily decisions affect thousands of employees, who know him as Mr. Wojo. “We have unbelievable […]