Customer Services Manager Armando Lozano Jr. and Carrier Technician Eulogio Soto Jr. were on the job recently in Orlando, FL, when a letter carrier experienced a medical crisis.
Although their colleague wanted to continue working, Lozano and Soto, who also serves as a safety captain, recognized that his symptoms — including a nosebleed and disorientation — could indicate a heart attack or stroke.
Lozano and Soto rendered first aid while 911 was called, and they assured the ill man that taking an ambulance to a hospital was the best thing to do.
The emergency room attending physician later told the letter carrier that Lozano and Soto’s intervention was life-saving, with only 30 minutes to spare before a dire outcome.