Rural Carrier Associate Rosalinda Roman was making deliveries one day last summer in Mathis, TX, when she grew concerned about an older customer whose mail was piling up.
Roman was especially worried because there was a late notice for the woman’s electric bill and she didn’t answer the door for a package delivery — both highly out of the ordinary for her.
The Postal Service employee contacted her husband, a deputy sheriff, and requested a wellness check.
Officers initially found nothing amiss, but they decided to call the woman’s son, who lives in another city, and he told them he’d been unable to reach her by phone for a week.
The customer’s home was checked again, at which time officers spotted her lying on the floor, in dire need of medical attention after a fall.
Paramedics were dispatched to the scene to rush the woman to a hospital, where she was admitted to an intensive care unit for life-saving treatment.
“Rosalinda understands the worth and dignity of each individual and is very concerned about her customers, especially the elderly,” said Mathis Postmaster Annette Freeman. “She often says she thinks about her parents and would want someone to do right by them, so she strives to do right by others.”
Roman later told the local ABC station: “I just thank God that I was able to help her.”