Rural Carrier Thomas Bates was delivering mail on a frigid January day in Enosburg Falls, VT, when he spotted an older customer in trouble.
The man was splayed out on his icy driveway in temperatures below zero — having fallen while trying to retrieve something from his car — and was unable to get up on his own.
Bates helped the customer to his feet, got him to safety and offered to call for an ambulance.
The man declined medical assistance.
“In an area without much traffic, Thomas saved the customer from a bad outcome,” said Enosburg Falls Postmaster Stacy Gregoire.