Rural Carrier Tracey Swain was delivering a package in Rochelle, GA, on a cold, wet day last December when she heard a customer screaming for help.
Swain rushed to aid the woman, who had fallen outside behind her home and dislocated her shoulder.
The Postal Service employee phoned the customer’s nephew, who soon arrived to provide further assistance.
The woman, who was hospitalized for several days, later contacted the Rochelle Post Office to thank Swain for her help.
“Tracey treats all her customers well and we consistently receive compliments on her service,” said Postmaster Kerry McBryde.