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Arcade, NY, Rural Carrier Duane Howell, right, with Customer Services Supervisor Keith St. John

Rural Carrier Duane Howell was recently delivering mail in Arcade, NY, when he encountered a customer in distress.

The man, who could not speak clearly when Howell knocked on the front door, had fallen two days earlier and was in dire need of medical attention.

Howell called 911 and stayed on the scene until emergency responders arrived.

“The customer is safely recovering at the hospital due to Duane’s heroic actions,” said local Customer Services Supervisor Keith St. John.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.