Houston, we have a problem

Customer Services Manager Renee Butler was recently on duty in Houston when an older customer came into the Post Office to seek help.

The man, who has Alzheimer’s disease, said he was lost and needed assistance to get home.

Butler immediately offered the customer water and a place to sit while she called 911.

Responding police officers determined that the man had been reported missing from his residence, along with his caregiver’s car. A yard worker and neighbors had discovered that the caregiver had suffered a stroke.

The customer was hospitalized for observation, while his caregiver was admitted to an intensive care unit.

“Kudos to Renee for her quick response and to the police officers who helped get this man home safely,” said local Customer Service Operations Manager Mary Irving.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.