When mail began piling up recently at the home of an older customer who lived alone, Cheektowaga, NY, Letter Carrier James Klein knew that someone should check on her. He notified a neighbor, who contacted police. “Unfortunately, the customer had died, but without the carrier’s care and action, no one would have known,” said Customer Services Manager Lisa Mesler.
Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.