Kimberly Jones, Billings, MT

Hero Kimberly Jones

Letter Carrier Kimberly Jones was delivering mail recently in Billings, MT, when she saw an older customer sitting in a driveway, leaning against a snowbank.

Jones stopped to check on the woman, who explained that she’d slipped after being dropped off following an appointment. She’d been stranded for nearly half an hour.

After the customer confided in Jones that there was a house key hidden in the backyard, the postal employee was able to get the woman safely inside.

Her daughter later contacted the Post Office to commend Jones.

“I was just doing my job helping out another human being. I’m glad I was there to help,” Jones said.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.