Letter Carrier Kayla Berridge was making deliveries in a Newmarket, NH, neighborhood in January when she grew concerned about a customer in her 80s whose mail was piling up unusually.
Berridge alerted the local postmaster, who asked police to check on the woman.
Responders found the customer stranded on the floor in her bedroom, where they believe she’d tried to grab her bed for support after a fall, causing items on it at the time — including frames and artwork — to tumble off and trap her.
Paramedics were dispatched to the scene to take the woman to a hospital, where she was treated for hypothermia and dehydration.
“Without a doubt, she saved this lady’s life,” police Lt. Wayne Stevens told CNN, one of multiple news outlets to spread the word about Berridge’s good deed.
“That’s part of being a letter carrier in a small town and taking your job to the next level. She did a great job.”