Rural Carrier Associate James Naumoff was recently delivering packages in Cassadaga, NY, when he heard someone yelling for help inside a residence.
Naumoff soon spotted an older customer who was stranded on the floor after falling several hours earlier.
The Postal Service employee safely got the woman up and into a chair.
She declined medical attention, but out of concern for her well-being, Naumoff later called the local fire department, which was able to reach a family member who could follow up with her.
The woman’s daughter later contacted local Postmaster Jennifer Pacos.
“She was truly grateful to James for assisting her mother and having someone go check on her,” Pacos said.