When a postal customer slipped and fell recently on the steps outside her Brooklyn, NY, home, she insisted to Letter Carrier Shaun Mitcham that she was OK.
It was clear to him that she was not.
Mitcham helped the woman get up and stayed with her until she regained her balance and could get inside her house. She later revealed in a letter to his supervisor that she suffers from a medical condition that prevents her from getting up on her own after a fall.
“He is a very caring young man, and I value his service,” she wrote.
Mitcham keeps a careful eye out for the woman now that he’s aware of her condition.
“We have to take care of our customers,” he said.