My name is Jill Lipovsek and I’m the Postmaster of the Elm Grove, WI, Post Office. There are three of us in the office who work to provide the reliable service our customers depend on, especially during these difficult times.
On an average week, about 1,000 customers visit the office. I ensure they are 100 percent satisfied. In fact, some of my customers tell me they travel more than 50 miles to come to Elm Grove, just for the service.
I’m always willing to help make sure we have what they like. For example, we sell every commemorative stamp because those are what my older customers prefer. Stamps are a big seller in the office. During peak season, we sold more than 40,000 holiday stamps.
I believe in keeping my employees informed. This is especially important during the coronavirus pandemic. Every half-hour, we sanitize the lobby to make things more comfortable and safer for ourselves and for our customers. They tell us how grateful they are that the Post Office is still open.
I joined the Postal Service in 1991 as a flat sorter after leaving the automotive industry. I became a supervisor in 1993 after deciding I wanted to make a difference. Seven years later, I became a Postmaster.
Over the past 10 years, I have taken on additional responsibilities, including interviewing and hiring newcomers to help relieve other offices, and coaching and mentoring employees interested in moving up.
I’ve been married for 43 years to my high school sweetheart, Guy, who owns a construction company. We have two children: a daughter, Jacyln, who is a registered nurse; and a son, Karl, who works in the psychology field. I also have a 12-year-old granddaughter, Tahli, and another granddaughter on the way.
Guy and I attend Tahli’s sporting events and also enjoy riding our Harley-Davidson motorcycles, attending music festivals and bringing our Rottweiler, Tank, with us on our hikes.